Shipping, Refunds,

& Exchange Policies

SHIPPING   POLICY 

  and    process

Hi there fam,

I firstly want to thank you for taking interest in purchasing from my shop. your support means the world to us. myself and  my team are honored to bring you merchandise and apparel that you will be proud to wear and that will serve you well.

Our shipping procedures are as follow; and remember if you have any questions or concerns you can always  reach out and we will be happy to help you. 

shoot us an email at:

admin@jadestruckofficial.com

 

All ORDERS ARE FULFILLED BY MS.JADE HERSELF WITHIN'

1-5 BUSINESS DAYS.

JADE PRIDES HERSELF IN BEING ETHICAL AND PERSONABLE IN HER DELIEVERY AND USED BIO-DEGRADABLE TISSUE PAPER AND HEMP CHORD TO WRAP ALL PRODUCTS.

all orders ALSO FEATURE PERSONALIZED MESSAGES and touches. 

 

 once your order has been fulfilled, you will receive shipping and order confirmation via email.

if you have any questions or notices a mistake in the input of your information, please use the contact tab or email admin@jadestruckofficial.com and we will be happy to assist you.

 

return  and  

refund  policy:

if a product you received is not up to your standards, we will issue you a full refund, shipping not included, within 14 business days of receiving your item(s), as long as they are still in new, unused, and unwashed condition.

 

all returns are subjected to review before refund is applied.

please contact admin@jadestruckofficial.com

for information on steps to follow or if you have any questions.

 

we apologize ahead of time if we did not meet your standards in the products we produce. if you would like to provide, we would love to hear your feedback so we can better serve our loyal customers.

 

for concerns or suggestions, please email us at:

admin@jadestruckofficial.com

Exchanges

if you would simply like to exchange your item(s), please email admin@jadestruckofficial.com

and we will be happy to help accommodate your needs.

we are here for you and will do everything we can to see to it your needs are met and fulfilled. 

thank you for everything.

yours, truly.

jade struck and team.